Clinique & La Senza "Come Meet The Expert"

I went for this at KLCC. The product itself is good.. and i got the samples. But the experience- was not good. neither was the service.. .The consultant who serviced us did a demonstration- but at the end of it, expected me and my colleague to buy. Isn't that ridiculous? How can you expect customers to buy your product when they don't even know if they will get a reaction to the product's ingredients? In fact, the consultant acted as if "forgetting" about the existence of the free samples until we asked for it. My colleague and I were not very happy about this.

I have bad experience with KLCC Isetan SA as well... until I stop purchasing from them.. I am a Clinique user for 1 year before decided to stop it all together and switch brand

Another case of sales ppl.. making the customers buy before try. Sometimes it's quite illogical..
I dislike it when they test products on my hand, and expect me to take it as it is and start purchasing..
come on...

ok coming back to the topic, any of you realize Clinique unlike other brands, are keeping a track on what you redeem/buy? the next time u come back and they check their system, it's either:

1. do u want to replenish
2. do u want to buy?
3. so u collected a lot of samples? (what u trying to say? i can't try your products? does it seem like i collect 100 samples of the same item? no, it's just 1 eye, 1 liquid foundation, 1 something else, do your maths).

without you even telling them why you're there. they have planned out your "life".

Tammy : indeed, with just your hp or ic they can track whatever you take as samples, buy and when and who serve u things like that.. everyything in their data base...

they dont give u sample unless you buy usually , unless ... its from magazine , sms or website .

walk in customer , most they give sachets, that also they put into system.

dear all, yes, i did have an very bad experience in isetan lot 10 last few months...met a oba-chan...feel wanna slap her...
but there is another oba-chan in sungei wang parkson quite good leh.
the SA i most prefer is Mr.Heng from parkson klcc. haha, i always recommend him to my friend.

Mr. Heng at Parkson KLCC?

ok i shall visit him..

i met one nice guy too from Gardens Isetan MV, but i hardly go to MV..

need to find a good SA counter..those no good.. no need go even look at the barang

Mr.Heng, parkson klcc 03-23820195...
he always change location counter last time...now i think he is incharge of clinique parkson klcc.
not sure, better call before go, haha.
at least he talk a lots with me and share his experience even he already know tat i just wanna get a sample.

just came back there, eye cream no more compensate with a superdefense cream. memang hard sell keep ask me restock even when i sell not even finish. I said okay i go back try first. in a very stern manner.

but, today i just go to mid valley take free gift and she just give me and no say anythink to me.....
is very very very nice ....... haha

beacuse i call she go to take Free Starbucks Coffee , she say me so kind and good boy... haha!!!

today i am so luck..... hehe!!

@j0hn: thats cuz ur boy mah. so, extra nice la. with girl they get b*tchy one.

I got the bad experience too... at Mid Velley~ That SA insist me to buy their product and act like forget to give me the sample. Then, when I request she was like, erm, keep dragging the time and search for it...