Fireman BBQ Restaurant - All you can eat

hi mr. toplys may i know hav u book 4 me about tomorow lunch time? if not now still hav enough time to book? if yes what my reservation num? thanks! ^_^

OH not lah I'm inviting my blogger friends not everyday bloggers (this one Edwin & John kautim chor).

My blogger friends all woman!!!! kakaka... so I'd like to request special fireman dance also!!! music also change ok ok?? tiger dance!!!! more herbal tea dun buy fan pls!!!! i think woman all sweating in ur bbq restaurant very good promotion! like megan fox in transformer movie u know? then u know a lot guys also wanna makan in ur shop!!!!

wipool...ya, i already book for you at jaya one outlet....

Hi Mr. Lee,

I heard about the promotion for 20 pax vouchers + free multi electric cooker + etc. Can you send more details to my email? For the 20 pax vouchers, do I have to use all 20 in a time or can be use separately for few times whenever I wanna dine in? When is the expiry date for the vouchers & promotion? Please let me know whether this is still available with you or not? I also welcome others comments regarding this since I'm new here. Hi..hi... thank you.

Tomato88 : The 20 pax voucher can use anytime and transferable. The expire date is 6 months from now. You can buy the voucher and sell the vouhcer to others and you can get free multi-cooker.

yas...correct..u can buy from me..but this is limited voucher ,while stock last oh !

Feet: Thank you very much for your advice. Appreciate it very much!
Mr. Lee (toplys): Pls reserve the vouchers RM398 for me. I'll take it tomorrow (Tue) after work around 6.30pm. Also, can you pls reserve a table for me on 27 August (7.30pm)? 4 adults + 1 toodler. Any fireman show on that day + your free 1 jug of herbal tea? Hi..hi... :)

Hi all, can some1 advise me. Is this place (fireman) halal? As I plan to bring my muslim friends to bula puasa there... many thanks for the info :)

Oh yes Mr. Lee, I notice it's Pork Free but is it certified Halal as my guests are also Muslim bloggers.

See Fireman BBQ website.

toplys-justforyou.blogspot.com

At the end of the page got their samak letter.

Samak adi but not yet Halal. Mr Lee, bila akan dapat Halal status?

I've jz visit Fireman Res. last night, it was g8,and the food is nice. But so bad, there was no fireman show on Monday. Anyway, all of us very enjoy the food.

Mr. Lee, hope u can confirmed back to us if it's certified halal or not. I saw it was Pork Free & bought 20pax voucher to have my event there, forgetting that pork free doens't mean halal sigh. Now all my friends asking me confirm back. If not halal they not going.. so sad.

People, i have extra 4 voucher with RM19.90nett with me.. my fren can make it... any one wan the voucher please let me know.. =P

Mr Lee, I also want to do booking. The restaurant looks really interesting. Would the restaurant full during break-fast time?got free herbal tea for me and my gang? hehe..

I think not Halal certified...since nobody answering....

i have to call up my guests n tell them liao if not halal...

Yes, Tammy.

Not Halal yet. Just samak only.

Thats why the pork free status only.

went to the jaya one outlet on monday, we did enjoy the dinner very much, thx mr lee for the nice herbal tea,happy.....

Message to Teng: Do you still want to sell your vouchers please? Is it RM19.90 each?? I would like to buy all 4 of them.

Hi Karen, do u wan to buy mine too... since I can invite my Muslim guests anymore...

pls email me tammylci@gmail.com

Sorry..sorry...not feeling well last few day !!!!! so cant answer your question...

ok,regarding the restaurant is it Halal or not...guys we r not going to halal yet but is Pork Free..already done Samak by Jabatang Agama Islam Malaysia..our food is Frozan one....dont worry, i have so many Malay customer also !

Dear Tomato...i will make a booking for you...27th..4pax...7.30pm !

hi there, can book 30th (sat) 6.30pm for 4pax? Pls confirm. Thx.

hi toplys!

great.. never knew such friendly person in a forum that assist customers to book and offer promo! hehe..

i'm interested to get the 20 vouchers (RM398 nett?) . Still got free a multi electric cooker?

i will probably book on 30/8/09, 7pm in jaya one to celebrate merdeka. hehehe.. not sure how many pax yet. maybe 9. is there any availability? will there be fire show in jaya one? oh.. any free herbal tea for us?? :p

lemme know soonest!

thanks!

Hi Citigal, don't forget to buy that voucher at least 1 day before 30/8/09. The voucher has a rules, can not use on the spot the day you bought it.

Hi Tammy, I have sent you an email. My email address is kyddie67@....
Thank you so much.

To: Mr Lee (toplys)
Kindly make a reservation for me at Jaya One tonight (27 Aug) at 7.30pm. There will be 3 adults and 1 child.
It is my daughter's 11th birthday today...hope got "special" herbal tea for us!!
Thank you very much!!
p/s What time is the fire show today???

thanks Feet!

luckily you mention. else all 9 of us will have to eat without discounts :)

To Karen K: Sorry, i was on MC yesterday. Have you bought the voucher??

Thanks

To Teng: Hello...hope you are feeling better??
Yes...I managed to get from Tammy. As I am going to Fireman tonight, I was worried that you won't answer me in time, so I bought from her. Sorry about that.
But let me see after tonight, I may want to buy some more...will let you know then. Thanks & take care.

To Keren K, Thanks gal =)

T___T my malay friends don't dare come eat....... so I have extra vouchers... gave to karen yesterday..

Hi,sandz...i already book for you this 30/8 -6.30pm-4pax...and also citigal reserved for 30/8-7pm-9pax...

Dear all..the RM19.90 voucher still available,buy 20pcs free multi cooker worth RM288 !!

Tammy...sorry coz we dont hv a halal certificate..so u cant bring ur malay friends come....

Haiz.....this month very 'sui' ah...always sick ! so cam :(

Thanks a lot!! Btw, at Jaya1 ya.
Going there for the 1st time since there are so many good comments here.
Anyway, take care.

sorry sorry.. it's actually 29th (tmrw- saturday), not 30th.
sorry for the mess up.

29th (sat), 6.30pm, 4pax. Jaya1

TQ!!

this buffet is nice n good! last sun we go to try me & my frends very like it! food , herbal drink & service is excellence we plan to go another time. who's havent go must to try o! ^_^

thanks Mr. Lee. ^_^

Mr. Lee don't forget I'm coming tomorrow.. n still wan the 4 table!!! dun bagi orang lain ok!

i got 16 ppl coming!!!

yayaya.....tammy...i book for you dy !

you r welcome wipool...i jt do my job,great to

how to buy the voucher for 19.9?..izit nid use citibank credit card?

No need.. Just go to Fireman and can buy direct from the counter.

Go Go FIREMAN! Yes. I went there last thursday. The environment and foods were great! I gotta gave 5 stars for this restaurant because of its delicious foods and great services. Luckily I also bought the vouchers alr. Thanks to Mr. Lee for such a nice herba tea. Mind to share the recipe? So that I also can cook at home. :)

Any promotion during september?

I booked 4 tables a week prior to my event verbally to Mr. Lee. I also clarify again via phone call to Mr. Lee on same day and I also confirm back in this post with Mr. Lee as u can see he said ok ok few times.

But on my event day, I was not given 4 tables but cut down to 2 tables without being informed of. I had notified Mr. Lee that my guest from 20pax bcome 16pax (as seen in this post) and I asked for 4 tables still. I would understand if my table was cut to 3 tables, but Fireman didn't call me to inform me of anything and decided to just give me 2 tables. When my guests arrived, they immediately called me to complain why there's only 2 tables only. I don't think 2 tables can fit 16 ppl at this restaurant. Even 1 table can comfortably sit 6 pax to share a steamboat grill.

When I called Mr. Lee, he thinks I'm not serious. He didn't even explain or apologized to me why I was given only 2 tables when I have already made reservation and confirm to him many times for 4 tables. I was really angry being treated this way already. He said it's restaurant procedure to change customer's table to any amount as they like and that 8pax ppl can fit 1 tatami table. He also said he didn't promise me that he will give me 4 table.

As far as I am concern, it was not a promise. It was a reservation which I have repeatedly confirm with Mr. Lee. I dine in this restaurant b4 and I already bought the 20pax voucher to invite my blog readers to this steamboat restaurant to have blog birthday event. I know that my guests cant fit 8 pax per table. Even if 6 pax it's quite cram already to share the griller. I don't mind if my table has been reduced, but PLS INFORM CUSTOMER BEFORE HAND?

I have to lose my temper and argue with Mr. Lee on phone then only he will give me 3 tables! can u believe it??? have to ARGUE? and my guests already all waiting at the restaurant! I was on my WAY there! When I got there I realize the tatami tables I booked also given differently!!! I have DOUBLE CONFIRM that i want the 1st tatami table near the fire stage as my VIP table! Mr. Lee say yes yes yes! but on my event day not only did i find that:

1. 4 tables become 2 tables after I inform 20 pax bcome 16pax
2. VIP table that i reserved 1 week before was given to somebody else!
3. Stubborn in giving me 3 tables even after I talked to the supervisor and then called Mr. Lee handphone! When I LOSE TEMPER AND ARGUE WITH HIM ON PROCEDURE MATTER only he give me 3 tables!

Actually I don't care how many pax can fit how many table. Is this the way to treat customer??? you said yes yes yes! then when customer come already it's something else?? WHO GOING TO TRUST YOU TO HAVE EVENT IN UR RESTAURANT ANYMORE?

I PURPOSELY CHOOSE THIS RESTAURANT TO DO MY BLOG BIRTHDAY EVENT AND WASTE MONEY BUY 20 PAX VOUCHER FOR MY GUESTS GO. YOU COULD HAVE RUIN MY EVENT AND MEMALUKAN ME DO U KNOW? ALSO I COULD HAVE JUST SAVED MY MONEY RIGHT? INSTEAD OF DINING IN YOUR RESTAURANT?

So yes this is why i am unhappy about Fireman Service and I advise people to double/triple/100 times confirm your booking especially for event b4 u go!!! Even after i confirm so many times also can SALAH? and kena treated like one kind? After that incident Mr. Lee never even call to apologize or talk to me!

In the party on that day I still buy jugs of herbal tea for my guest to drink!

Good Service?! I don't think so after what happen to me!

Dear Tammy, I feel sympathetic after read your story, the first thing came to my mind is, you bought the vouchers and they already received the money, so they don't care anymore. Ai.......Anyway, happy belated birthday to you, cheer up!

Tammy, I think for your case, the owner gave preference to customer who pay normal price versus those who bought the voucher. This is not the correct way to do it because it shows that the owner doesn't honest in giving away promotions. They just want to be profitable.

Tammy, I felt sorry for you when this is your second visit. Then what is the purpose of doing reservation ??? And pay before hand to get the voucher. I dont think I would want to visit such a restaurant... because I want to be treated equally and with respect . I do not mind the price, however service should come first. A bad customer service would not reflect on the image of the restaurant that is lack of professionalism.

Hi Elaine, Weasley Joanne,

Thanks, i felt and was told the same from my friends. I don't normally lose my temper, but this is just basic customer service & courtesy. Even if they are full house, they should still inform me and try to talk things out. I have highlighted my complain to The Malay Mail Newspaper's Hotline Section.

www.mmail.com.my/content/13792-night-ruined-fireman-steamboat

You can read it on today's Malay Mail newspaper.

You can also see that Mr. Lee is still insisting 8 pax can fit a tatami table. I already have 20 witnesses who dine in this restaurant who can clarify that 8 grown up adults cannot fit a tatami table comfortably. Maybe supermodels can fit one tatami table, but it's wrong to assume your customer's guests are all supermodel size?

Further to the reply of my complaint, which Malay Mail called up Mr. Lee. He said :

● A FIREMAN Steamboat & BBQ Restaurant spokesman said the restaurant has applogised to MIU over the miscommunication that took place.

He said MIU had made reservations early, but changed the number of diners to 16 at the last minute and therefore the arrangments had to be amended.

“It was a weekend, when our restaurant is always full. The tables in our restaurant are meant for eight persons and with only 16 of them, two tables are good enough. We need to accommodate a full house crowd,” he said, adding that the restaurant had also given the diners a complimentary round of drinks.

“We offered her an apology and complimentary drinks. I think the matter is settled,” he said.



I won't be so firey mad if I was apologized to on that night and given complimentary drinks to settled the matter which was not the case.

no. 1 - i was not apologized to
no. 2 - complimentary drinks to settle the matter?

the only complimentary drinks i got was upon when i purchase 20 pax vouchers & made reservations to have birthday event at this restaurant whereby I quote that i am everyday member, as noted in this very post, Mr. Lee gives a complimentary jug of caring herbal tea per table (or not) to everyday.com members here.

I am really disappointed at Mr. Lee @ Fireman Restaurant for even trying to say the mattle was settled by "apology n complimentary drinks" on NEWSPAPER.

I still had to pay for 5 jugs of caring herbal tea, 2 ice water, & 1 100 plus on that night for my event.

Did he apologized to me on that night? I don't think so, i recall him saying it's not restaurant fault at all.

Tammy, I'm sorry to heart about your case. To those who wanna buy the vouchers, pls let me know as I'll be away from PJ in early November for training in another state until March 2010. I have 16 vouchers which valid until February 2010. Anyone interested can email me. Thank you.

Hello there, for those who like to dine in at Fireman BBQ buffet, I still hv a couple of vouchers here to let go if you would like to buy from me. Vouchers valid until end of February 2010 (next year). Pls email me at tomato88@yahoo.com for more information. Thank you! :)